multimedia design & research
:: research-led practice :: practice-led research ::
DR NICOLA WOOD
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Better Outpatients Services for Older People (BOSOP) is a joint Sheffield Hallam University and Sheffield Teaching Hospitals project seeking to improve the experience of older people with complex needs who use outpatient services.
It is part of the User-centred Healthcare Design (UCHD) research group investigating how design methodologies and ‘design thinking’ can be used to create health care services closer aligned with people’s needs, and which support self-management of their own health.
Co-design events
At the heart of the project are a series of events which bring together researchers with both healthcare providers (eg nurses, clerical staff, patient transport) and healthcare users (eg patients, carers, and voluntary services).
At separate events the groups had an opportunity to talk about their issues through a storytelling process, then they were brought together to share their experiences. Emerging from this were areas for potential improvement and the participants split into mixed groups to further explore and recommend improvements through a series of co-design events.
Multimedia documentation
Throughout this process I have been documenting many of the events using video and stills. This material has been of immediate use to the project team for use in presentations disseminating the research.
In addition I will be producing two DVDs from the material. One will be for training purposes for NHS staff and management to provide insight into the experiences of older people when accessing hospital services. The other will be aimed at the research community and service designers showing the methods used.
